How does NHS 111 work?The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

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If you are unable to attend your appointment, please let the surgery know as soon as possible so that we can use this appointment for someone else.

Home visits are available for patients who are seriously ill or permanently housebound. If you are too ill to attend the surgery and you would like to speak to a doctor for advice or possibly request a home visit please telephone the surgery before 10:30.

Support for people with mental health problems and those supporting someone with a mental health issue. Support Line available 8am-10pm 7 days a week for those over the age of 16.

Medications or Common SymptomsPharmacists are often open late and at weekends and can help with common symptoms and medicines.

The easiest way to order a prescription is electronically via the patient access app if you are registered for this service or the NHS App. If you are unsure how to use the NHS App go to www.nhs.uk/nhs-app/ for support and instructions on how to get set up.

The doctor may also ask for an assessment by our local Community Nurse Practitioners. They are a specialist team of clinicians who are trained to assess patients urgently in their homes.

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Welcome to Redburn Park Medical Centre.  We provide comprehensive NHS primary care services to help you manage your health and well-being. All our facilities are on the ground floor with full disabled access and ample on site parking.

Sometimes the doctor may feel that the safest treatment is to transfer the patient to hospital. In this case we will arrange ambulance transport if needed.

Practice AreaAs a guide our practice area covers mainly North Shields, extending west to Churchill Street Wallsend, east to the coast, south to the Tyne Tunnel, and north to Rake Lane Road, Norham Road North, and the A1058 Coast Road.

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Urgent But Not life threateningGo to the Urgent Care Centre, Rake Lane. North Tyneside General Hospital, Rake Lane, North Shields, NE29 8NH Or minor injuries unit at the Royal Victoria Infirmary.

When you register you will also be asked to fill out a medical questionnaire. This is because it can take a considerable time for us to receive your medical records.

See a NHS GP (not your GP) by video using Livi. Get medical advice, prescriptions and referrals on the same day – both on weekdays and at weekends. The service is via an app and is provided free on the NHS.

A doctor can see on average 4 patients in surgery in the time it takes for every home visit. For this reason we ask our patients to come to the surgery if at all possible.

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Alternatively, there are also appointments available for smears on evenings and weekends at the North Shields Health Hub which is located behind Collingwood Surgery in the old Priory Day Hospital building.

You can cancel your appointment by using the NHS or Patient Access app (if registered for this service) or by calling the surgery on 0191 296 1456.

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If you live in our practice area and would like to register with us, please collect and complete a registration form (GMS 1) from reception.

If you have an urgent problem call the surgery and we will arrange for someone to contact you and then arrange an appointment for you if necessary. Please note that there are limited numbers of urgent appointments each day and so any requests for a same day appointment are triaged by our on-call GP to prioritise the most urgent.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

Need advice from your doctor, self-help information or have an administrative request (such as a sick note or test results)? You can use the Econsult system during practice opening hours and get a response before the end of the next working day.

If you're off work sick for 7 days or less, your employer should not ask for medical evidence that you've been ill. You can find out when you might need a fit note here.

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Call us to book for a standard doctors appointment. Booking with your regular doctor is best as they know you and your medical history. You may have to wait longer to see a particular GP (especially if the doctor works part time).

Please contact us for your personal password before using the online service for the first time. You will need to bring in ID so we can confirm your identity to comply with data protection regulations. On line you will be able to see all the items you have on your repeat prescription list so you can place your order.

If you do require a fit note, please complete an eConsult form including details of why you're not fit for work and for how long your expect to be off.

They can arrange additional home support especially for older patients to enable them to stay at home during an illness rather than going to hospital.

Life Threatening EmergencyCall 999 for an ambulance, or Visit Accident and Emergency (A&E) - Northumbria Specialist Emergency Care Hospital in Cramlington or the Royal Victoria Infirmary in Newcastle.

If you require an interpreter we can arrange one through the Newcastle Interpreting Service. This can take several days to book so please try to let our reception staff know well in advance.

When to use ityou should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

The doctor will ring and speak to the patient (or their carer) before visiting to give further advice or arrange for another member of the primary care team to visit e.g. the district nurse.

If you have been invited by the cervical screening programme or the practice, then please contact reception who will book you into an appointment with one of our practice nurses.

The receptionist will ask for a contact telephone number and some brief details. This information helps the doctor assess the urgency of the visit. Normally visits are carried out after surgery but the exact time will depend on the number of visits the doctor has to do.

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Day or night, for anyone who’s struggling to cope, Samaritans’ will listen without judgement or pressure. At a moment of crisis or to prevent a crisis we have trained people to help.

Problems such as anxiety, depression, stress and phobias are very common. North Tyneside Talking Therapies is a friendly and approachable service that helps people with these problems.

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If you require travel vaccinations please give a minimum of 8 weeks notice before you travel, this ensures we can provide you with all the vaccinations you require.

Want advice from your doctor, self-help information or have an administrative request e.g. sick note or test results. You can use the eConsult online system and get a response before the end of the next working day. Please note e-consultations can only be submitted during practice opening hours, Monday to Friday, excluding Bank Holidays.

Urgent But Not Life Threatening:Go to the Urgent Care Centre at North Tyneside General Hospital, Rake Lane, North Shields, NE29 8NH or minor injuries unit at the RVI Newcastle.

Our receptionists will then arrange a new patient check. Please let us know if you have any information or communication needs. At your new patient check we will ensure that any required tests are up to date and that we have an accurate note of any repeat medication you may be taking.

If you are late for your appointment it is unlikely the doctor or nurse will still be able to see you and you will have to rebook for another surgery.