We offer warranties on all our recertified AEDs. Our warranty covers the AED itself, it does not cover the disposable accessories. If there is a customer/user error that damages or affects the unit the warranty will not be honored. We will replace all defective AEDs that are under our warranty. New AEDs that are sold by AED Market will fall under the manufacturers warranty. Any issues with a new unit that is still under a manufacturers warranty shall be brought up to the specific manufacturer. The manufacturer will be the responsible party for replacement or repair of a new unit.

If you’ve done all of this and you still have not received your refund yet, please email us at info@aedmarket.com or give us a call at 1-800-441-8378.

To return your product, you should mail your product to: 3011 Harrah Drive, Suite R, Spring Hill, TN 37174. Please include your order number somewhere on your package. You can put in on the box, on the shipping label, or inside of the package.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

You will be responsible for paying for your own shipping costs for returning your item unless there is an error on our part or your item is defective and falls under warranty.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We replace items if they are defective, damaged and under warranty. If you need to exchange it for the same item, send us an email at info@aedmarket.com and send your item to: 3011 Harrah Drive, Suite R, Spring Hill, TN 37174.

Physio Control Lifepak 1000 Battery Charger.  Only works with Physio Control Lifepak 1000 Rechargeable battery.  This charger will not charge the non rechargeable Physio Control Lifepak 1000 battery.

Thank you again for visiting our site.  Please don’t hesitate to call or email us If you have any questions about our products and services. Our phone number is 1-800-441-8378, our email address is info@aedmarket.com, and our physical location is 318 Seaboard Lane, Suite 310, Franklin, TN 37067.

We have all of the necessary equipment from AED’s to CPR training equipment to ensure you and your team are capable of handling any situation.

Our standard return policy for our products is 30 days from the ship date. For a return to be accepted the items that are being returned must arrive at our facility within 30 days. We may accept returns after the 30-day period, but you may be subject to a 20% restocking fee. This does not apply if you are returning a defective or damaged item that is under warranty. Any item that is deemed defective or not working properly and falls under warranty will be fixed or replaced at no cost to the customer.