All parts orders ship UPS and will incur a minimum shipping charge of no less than $7.68 for any order less than $75.  Shipping is free on all orders for $75 or more.

If the answer to both questions is "NO", then your hose reel is likely still under our 10-Year Warranty. Please take a photo or short video of the failed component and upload it using our online Warranty Claim Form, and someone from our customer support team will promptly reply to your request.

Many factors can contribute to the fading or deterioration of our premium quality power coat paint. A number of them are external in nature and not due to the painting process itself.

"Assembly was easy, directions were very clear, and I viewed the video instructions to make sure I did it correctly. I am a 67-year-old female and have assembled both reels by myself."

If the answer to both questions is "NO", then your hose reel is likely still under our 10-Year Warranty. Please take a photo or short video of the failed component and upload it using our online Warranty Claim Form, and someone from our customer support team will promptly reply to your request.

Please visit our How to Fix a Leaking Hose Reel page to find out more information, order replacement parts, or submit a warranty claim.

This item should be available online or at most home centers such as Home Depot, Lowes, and Menards or most local hardware stores such as ACE, True-Value, and Do-it-Best.

"Assembly was easy, directions were very clear, and I viewed the video instructions to make sure I did it correctly. I am a 67-year-old female and have assembled both reels by myself."

All parts orders ship UPS and will incur a minimum shipping charge of no less than $7.68 for any order less than $75.  Shipping is free on all orders for $75 or more.

Our customer review program only allows for verified owners of ELEY products to submit a product review.  All new customers are sent a product review email approximately two weeks after their order ships.  As such, this website does not have a product review form.  If you're a new customer and it has been less than two weeks from your purchase, please wait a few more days and check your inbox for the product review form. If you purchased from us months or even years ago, unfortunately, we do not have a method for you to post a review to this website.  However, if you'd like to share your experience with us, you can submit your comments using our Contact Us Form.

Many factors can contribute to the fading or deterioration of our premium quality power coat paint. A number of them are external in nature and not due to the painting process itself.

We're so confident in the quality of our products that we back them with an unprecedented 10-YEAR No-Leak, No-Break, No-Rust guarantee. How many products can you buy today that will guarantee that they'll perform just as well 10 years from now? ELEY makes that promise, and you can be assured that they'll last a lot longer than just 10 years.

Replacement parts are stocked in our Salt Lake City, UT warehouse.  Most orders ship the same day they are placed and should arrive within 1 to 5 days.View UPS Transit Map.

For this reason, our paint is covered by a 1-year warranty instead of the 10-year warranty that covers the rest of the hose reel. The fading of the paint from exposure to the sun's UV rays is specifically excluded from our warranty coverage.

Please visit our How to Fix a Leaking Hose Reel page to find out more information, order replacement parts, or submit a warranty claim.

We're so confident in the quality of our products that we back them with an unprecedented 10-YEAR No-Leak, No-Break, No-Rust guarantee. How many products can you buy today that will guarantee that they'll perform just as well 10 years from now? ELEY makes that promise, and you can be assured that they'll last a lot longer than just 10 years.

Eley Corporation's 10-Year Warranty guarantees our products "to be free from defect, malfunction or failure in material, or workmanship, under normal use and service."

For this reason, our paint is covered by a 1-year warranty instead of the 10-year warranty that covers the rest of the hose reel. The fading of the paint from exposure to the sun's UV rays is specifically excluded from our warranty coverage.

However, it also "specifically excludes failure or damage due to freezing, accidents, UV rays, misuse or misapplication."

If the answer to either question is "YES", then it is not covered by our warranty.  Click on the picture of your model below to explore replacement parts availability and purchase options.

This item should be available online or at most home centers such as Home Depot, Lowes, and Menards or most local hardware stores such as ACE, True-Value, and Do-it-Best.

Please visit our How to Fix a Leaking Hose Reel page to find out more information, order replacement parts, or submit a warranty claim.

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If the answer to both questions is "NO", then your hose reel is likely still under our 10-Year Warranty. Please take a photo or short video of the failed component and upload it using our online Warranty Claim Form, and someone from our customer support team will promptly reply to your request.

However, it also "specifically excludes failure or damage due to freezing, accidents, UV rays, misuse or misapplication."

If the answer to either question is "YES", then it is not covered by our warranty.  Click on the picture of your model below to explore replacement parts availability and purchase options.

However, it also "specifically excludes failure or damage due to freezing, accidents, UV rays, misuse or misapplication."

Replacement parts are stocked in our Salt Lake City, UT warehouse.  Most orders ship the same day they are placed and should arrive within 1 to 5 days.View UPS Transit Map.

Our customer review program only allows for verified owners of ELEY products to submit a product review.  All new customers are sent a product review email approximately two weeks after their order ships.  As such, this website does not have a product review form.  If you're a new customer and it has been less than two weeks from your purchase, please wait a few more days and check your inbox for the product review form. If you purchased from us months or even years ago, unfortunately, we do not have a method for you to post a review to this website.  However, if you'd like to share your experience with us, you can submit your comments using our Contact Us Form.

For this reason, our paint is covered by a 1-year warranty instead of the 10-year warranty that covers the rest of the hose reel. The fading of the paint from exposure to the sun's UV rays is specifically excluded from our warranty coverage.

Eley Corporation's 10-Year Warranty guarantees our products "to be free from defect, malfunction or failure in material, or workmanship, under normal use and service."

Eley Corporation's 10-Year Warranty guarantees our products "to be free from defect, malfunction or failure in material, or workmanship, under normal use and service."

All parts orders ship UPS and will incur a minimum shipping charge of no less than $7.68 for any order less than $75.  Shipping is free on all orders for $75 or more.

Replacement parts are stocked in our Salt Lake City, UT warehouse.  Most orders ship the same day they are placed and should arrive within 1 to 5 days.View UPS Transit Map.

Our customer review program only allows for verified owners of ELEY products to submit a product review.  All new customers are sent a product review email approximately two weeks after their order ships.  As such, this website does not have a product review form.  If you're a new customer and it has been less than two weeks from your purchase, please wait a few more days and check your inbox for the product review form. If you purchased from us months or even years ago, unfortunately, we do not have a method for you to post a review to this website.  However, if you'd like to share your experience with us, you can submit your comments using our Contact Us Form.

We're so confident in the quality of our products that we back them with an unprecedented 10-YEAR No-Leak, No-Break, No-Rust guarantee. How many products can you buy today that will guarantee that they'll perform just as well 10 years from now? ELEY makes that promise, and you can be assured that they'll last a lot longer than just 10 years.

"Assembly was easy, directions were very clear, and I viewed the video instructions to make sure I did it correctly. I am a 67-year-old female and have assembled both reels by myself."

If the answer to either question is "YES", then it is not covered by our warranty.  Click on the picture of your model below to explore replacement parts availability and purchase options.

This item should be available online or at most home centers such as Home Depot, Lowes, and Menards or most local hardware stores such as ACE, True-Value, and Do-it-Best.

Many factors can contribute to the fading or deterioration of our premium quality power coat paint. A number of them are external in nature and not due to the painting process itself.